Coaching

Personalized coaching and portfolio-level insights after every tour and call.

Complete visibility into every single interaction with your prospects.

By analyzing tours, calls, emails and texts, Grotto’s intelligence delivers a 360-view of leasing performance to management in a fraction of the time. 

You’ll never need a secret shop again.

Analysis and scoring of every tour and call.

Grotto uses data-driven criteria that are predictive of conversion and maximizing revenue.

Self-serve coaching feedback for agents after every interaction.

Eliminates thousands of hours of annual L&D and coaching time.

Typical
Feedback Cycle

Grotto
Feedback Cycle

Frequency

Once quarterly.
Via a secret shop.

Continuous. Grotto analyzes every single leasing interaction.

Speed

Once annually, as part of L&D training material refreshes.

Immediately, after every prospect interaction.

Personalization

Generalized training initiatives and overly broad feedback based on anecdotal, biased insights, driving little impact.

Personalized, N-of-1 feedback available instantly to agents via a self-serve platform.

Resources

Countless L&D hours and endless manpower.

None. Completely self-serve.